Privacy Policy

1. Introduction & Scope

La Danta Salvaje ("we," "our," or "us") is committed to protecting the privacy of our guests. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, make an inquiry, or complete a reservation. By using our website or booking with us, you consent to the collection and use of your information as described in this policy. This policy applies to all personal data collected in connection with our services, regardless of how it is submitted.

2. Information We Collect

We collect only the information necessary to provide and improve our services:

• Full name, email address, and phone number of the primary contact
• Names and ages of all guests in your party
• Nationality and country of origin
• Travel dates and package preferences
• Transportation requirements (4x4 vehicle ownership, pickup needs)
• Dietary restrictions, health-related special requests, and accessibility needs
• General location and IP address data collected automatically via our website
• Payment information — processed exclusively and securely by Stripe. We do not store, access, or retain any payment card data.

3. How We Use Your Information

We use the information we collect solely to:

• Process, confirm, and manage your booking reservation
• Communicate pre-arrival logistics, safety briefings, and preparation materials
• Coordinate transportation, pickup, and logistical arrangements
• Send booking confirmations, reminders, and important trip updates
• Accommodate dietary restrictions and accessibility requirements
• Fulfill our legal obligations under Costa Rican law, including guest registration requirements
• Respond to inquiries submitted through our contact form
• Protect the safety and security of guests and the reserve

We will not use your personal information for unsolicited marketing without your express consent. You may opt out of non-essential communications at any time.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your information only in the following limited circumstances:

• Stripe (Payment Processing): Payment data is handled directly by Stripe under their own privacy policy. We receive only booking confirmation and transaction status — never raw payment card data.
• Operational Partners: Names and logistics information may be shared with local guides or transportation partners solely to coordinate your visit. Such parties are required to handle your information confidentially.
• Legal Compliance: We may disclose your information if required to do so by Costa Rican law, court order, government regulation, or to protect the safety and rights of guests, staff, or third parties.
• Emergency Situations: In the event of a medical or safety emergency, we may share relevant Guest information with emergency responders or medical personnel.

5. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All data transmissions are encrypted via SSL/TLS. Payment processing is handled by Stripe, a PCI-DSS compliant payment processor. We do not store payment card information on our servers.

While we take reasonable precautions, no data transmission or storage system is 100% secure. You transmit personal information to us at your own risk. We cannot guarantee the absolute security of information you send to us electronically.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking and reservation records are typically retained for a minimum of 5 years to comply with Costa Rican tax, accounting, and legal obligations. Communications may be retained for up to 3 years. You may request deletion of your data subject to our legal retention requirements.

7. Your Rights & Choices

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to our legal retention obligations)
• Withdraw consent for non-essential communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@ladantasalvaje.com. We will respond to all requests within 30 days. We may need to verify your identity before processing certain requests.

8. Cookies & Tracking

Our website uses only essential functional cookies necessary to operate the booking system and maintain session state. We do not use advertising cookies, third-party tracking pixels, or behavioral analytics cookies. By using our website, you consent to the placement of essential cookies on your device. You may configure your browser to block cookies, but this may affect the functionality of our booking system.

9. Children's Privacy

Our website and services are not directed at children under the age of 18 acting independently. We do not knowingly collect personal information directly from minors. Guest information for minors is collected from and provided by the responsible adult in their party. If you believe we have inadvertently collected information from a minor without appropriate consent, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (including conservation partners and social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

La Danta Salvaje operates from Costa Rica. If you are accessing our services from outside Costa Rica, please be aware that your information may be transferred to and processed in Costa Rica, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to Costa Rica.

12. Limitation of Liability for Data Incidents

In the event of an unauthorized data breach or security incident, we will notify affected individuals as required by applicable law. To the maximum extent permitted by law, La Danta Salvaje's liability for any data incident shall be limited to the amount paid by the Guest for their booking. We shall not be liable for any indirect, incidental, or consequential damages arising from a data security incident.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Costa Rica, including the Ley de Protección de la Persona frente al tratamiento de sus datos personales (Law No. 8968). Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Costa Rica.

15. Contact Us

For privacy-related questions, access requests, or concerns about how we handle your data: